With our methodologies, tools and services, B2B companies can continually delight prospects and customers by staying on top of their expectations, needs, emotions and behaviors.
Everything we do is designed to deliver fast time-to-value and give Sales, Marketing, and Customer Success leaders practical, data-driven actions on how to win, keep and strengthen relationship capital with buyers, so they purchase more and become loyal, vocal advocates.
WE SOLVE FOUR CHALLENGES:
Attract & keep the buying team's attention
Build relationship capital, before and after the sale
Minimize churn by understanding the "WHYs"
Optimize experience by aligning touchpoints
What we do:
- Increase revenue and retention by aligning cross-organizational touchpoints and processes with persona expectations and journeys.
- Provide the 'decoder ring' on how to quickly build trust, preference and advocacy through fast customer research.
- Manage VoB, VoC, Won/Loss, Churn and Persona programs to improve messaging, customer engagement, and sales productivity.
- Increase sales productivity with step-by-step insights on buyer engagement preferences, and how to become the preferred brand quickly.
- Create content that buyers value for journey stages, campaigns, target markets, and personas.
Results clients realize:
- 100% increase in campaign results
- 40% increase in marketing ROI
- 30% increase in sales productivity
- 20% increase in revenue
- 15% increase in customer satisfaction
Our services accelerate your time-to-revenue in these key areas:
Journeys & Personas
Detailed, actionable understanding of how to win & keep customers
Won/Lost & VoC
Contextual insights & customer research to know and track what to do different
VoB & Sales Enablement
Voice of the Buyer & content that builds trust & credibility
Go-to-Market plans, content & execution for SaaS & tech companies
Align sales, marketing & CS with CX expectations to drive growth & ROI
VoE & Employee Experience
Actionable understanding of what & how to drive employee delight & retention