With our methodologies, tools and services, B2B companies can continually delight prospects and customers by staying on top of their expectations, needs, emotions and behaviors.
Everything we do is designed to deliver fast time-to-value and give Sales, Marketing, and Customer Success leaders practical, data-driven actions on how to win, keep and strengthen relationship capital with buyers, so they purchase more and become loyal, vocal advocates.
WE SOLVE FOUR CHALLENGES:
Strategy that advances market differentiation, growth & resilience
Attract & keep the buying team's attention
Minimize churn by understanding the "WHYs"
Optimize experience by aligning touchpoints
What we do:
- Increase revenue and retention by aligning cross-organizational touchpoints and processes with persona expectations and journeys.
- Provide the 'decoder ring' on how to quickly build trust, preference and advocacy through fast customer research.
- Manage VoB, VoC, and Won/Loss programs to improve conversion, messaging, engagement, and sales productivity.
- Increase sales productivity with step-by-step insights on buyer engagement preferences, and how to become the preferred brand quickly.
- Guide strategic planning that aligns and focuses an organization on growth drivers and accountable execution to achieve objectives.
Results clients realize:
- 100% increase in campaign results
- 50% increase in customer satisfaction
- 40% increase in marketing ROI
- 30% increase in sales productivity
- 20% increase in revenue
Our services accelerate your time-to-revenue in these key areas:
Journeys & Personas
Detailed, actionable understanding of how to win & keep customers
Won/Lost & VoC
Contextual insights, research & won/lost to know what to do to win more
VoB & Sales Enablement
Voice of the Buyer & content that builds trust & credibility
Go-to-Market plans, content & execution for SaaS & tech companies
Align sales, marketing & CS with CX expectations to drive growth & ROI
FOCUS Strategic Planning
Accelerate success by adding strategy to operations focused on key needle movers