The Gold in Social Customer Service

Talk to anyone in the software industry and in less than 5 minutes you will hear the phrase ‘social media’. Whether it’s accelerating revenue cycles, improving employee relationships or providing customer service, social media is the new elixir. Companies are manning Twitter tags and gearing up their Facebook sites in the quest to have better relationships with their buyers... Read the complete post on Forbes.

An Angel Brings Voice to Twitter

Tradeshows are like Scavenger hunts. You have a list of items to be found but inevitably along the way you discover something wonderful that you never imagined. At Salesforce’s Dreamforce conference, I discovered a social media Angel... Read the complete post on Forbes.