Customer Experience Consulting Services

New Business Strategies offers top-notch customer experience consulting services in Scotts Valley, CA. B2B brands recognize that sustainable revenue growth lies in aligning their whole organization – how they talk, act, respond, and service – to their customers’ expectations.  Experience is the new ‘product’ and key ‘differentiator’.

The road to get there, however, can be unclear because of organizational silos, lack of sales/marketing alignment, product-obsession, and missing marketing skills and best practices. There is a lot of confusion around where to start and what the right steps are to realize fast time-to-value, measurable results.

Our services are designed to drive measurable revenue growth with fast time-to-results.

Customer Experience Services leverages our Sellers’ Compass® methodologya time-tested 4-step approach, that has proven to be effective across B2B industries – high technology, SaaS software, discrete manufacturing, distribution, education, and business services. The Sellers’ Compass spells out how to get started and each next step to align people, strategy, processes and technology outward to customers to drive sustainable growth and brand differentiation.

Strategy & Planning Services is a logically structured, step-by-step process that helps operating managers and management teams take a hard look at their business, competition, current resources, emerging trends and risks to define the best direction for your organization to go in, help define how to get there, align and focus your resources on the right sets of activities. Let us show you how to successfully navigate times of uncertainty into a competitive advantage.

Growth Marketing Services are customized marketing consulting services to help marketers and C-Suites understand and accelerate the results that are key to growth.  These services range from strategic planning, sales & marketing alignment, competitive analysis to custom content creation and custom qualitative/quantitative studies. Each project is collaboratively scoped with you to ensure target ROI is achieved within agreed upon time frames and budget .

New Business Strategies has served over 100 B2B and B2B2C Fortune 500, Fortune 1000 and growth companies in North America, Europe and Australia across a range of industries including technology, discrete manufacturing, financial services, education and professional services.  What our clients have to say.