Solving the Customer Experience Vs. Engagement Vs. Omnichannel Puzzle

• Christine
• June 7th, 2014
• Forbes Blog
• 0 Comments

Survey the vast array of vendors claiming to be leaders in customer experience and you might get the impression that vendors have decoded and aligned their operations to customer expectations.  Could all the hand wringing over customer acquisition, churn, and loyalty been blown out of proportion?…

To read the rest of the Forbes post, click here.