Five Inadvertent Ways That Vendors Undermine Their Customers’ Experience

• Christine
• May 15th, 2014
• HuffingtonPost
• 0 Comments

In the age of the customer, it’s all about them. Only their perspectives, goals, and actions are relevant. Vendors who know their customers deliberately change how they engage with them to better meet expectations and drive more revenue.  It’s interesting to see to what lengths vendors will go in order to better understand how to delight their customers…

To read the rest of the Huffington Post article, click here.