Weather Shouldn’t Ground Airline Call Centers

If you’re in this week’s East coast snow storm it doesn’t matter if you’re a frequent flyer. Calls this week to Delta Airlines’ frequent flyer reservation number were greeted with a message that wait times were five or more hours. Air Canada had a wait time of two hours. Even the “call back” function failed. I’m still waiting for my “call back” and that was over 30 hours ago…


Read the rest of the HuffPo article here.

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