Negotiations Can Drive Churn But Not For Ceridian

• Christine
• September 5th, 2013
• Forbes Blog
• 0 Comments

Read most B2B customer experience articles and you get the impression that Sales and Marketing just need to man-up.  If only Marketing would use more analytics and technology to automate the omni-channel experience.  If only Sales would stop cold calling and use social media to build trusted relationships with target accounts…

Read the rest of the article on Forbes.